I have often thought about how much building a business resembles raising a child. You nurture it, invest in it, protect it and give it everything you can. In the early days, almost everything depends on you. You make the decisions, solve the problems, attend to customers and sometimes do the work of five people.
And understandably so. You’re building something from almost nothing. But just as you wouldn’t want your child to depend on you for everything forever, there comes a time when the business you’ve spent years nurturing needs to learn to stand without you.
And I think this is one of the more difficult transitions for founders.
When you’ve spent years being responsible for everything, stepping back doesn’t always come naturally. You know the customers, understand the products and can anticipate problems before they happen. Sometimes doing something yourself feels easier than explaining it to someone else.
So you keep doing it. The business grows, but your responsibilities grow with it. More customers, more staff, more decisions requiring your approval. Before long, you may find that you’ve built a business that struggles to function unless you’re constantly available.
Sometimes, the very things that make you feel indispensable are the things preventing your business from growing beyond you.
Working in your business versus working on your business
There’s a difference between working in your business and working on your business.
Working in the business means attending to its daily demands: customers, orders, complaints, staff, deliveries and approvals. Working on the business means developing people, improving processes, building systems and planning for the future.
Both matter. But daily operations can consume every available hour. You finish the day exhausted, having solved one problem after another. You’ve worked hard, certainly. But have you made the business any less dependent on you?
Learning to let go
I think one of the first things founders must remember is that your business was never about you. It was always about the people you set out to serve.
You may have started it and invested years of your life into building it, but customers should be able to receive the quality of products and services you promised, whether you’re personally attending to them or not.
Making that possible requires investing in people.
You cannot build a business alone. And you don’t always need everyone to arrive fully formed.
Sometimes you have to build with the people you have while helping them become the people the business needs.
Train them, share your knowledge and give them responsibilities. It may take longer initially to teach someone than to do the work yourself, but if you never make that investment, you may be doing the same task for years.
Then comes the harder part: learning to let go.
If you wait until someone can do everything exactly as you would, you may never delegate anything.
And even after delegating, you must learn to look away.
We sometimes give people responsibility, then spend the entire time watching, correcting and interfering. We want them to take ownership, but we also want everything done precisely our way. Not everything will be done your way. And sometimes, somebody else’s approach might even be better.
Set expectations, provide guidance and check the results. But give people room to think, make decisions and grow.
You can hold people accountable without controlling every step they take.
And while you’re learning to let go, document what matters.
Because if every process, instruction and standard lives in your head, then you’re still the system.
Create procedures, checklists and clear expectations so people have something to refer to without constantly needing you to explain what comes next.
Giving your business wings doesn’t mean leaving it behind
Not every founder wants to build a large company, expand into new markets or employ hundreds of people. Some people genuinely want to keep their businesses small, familiar and manageable. And there’s nothing wrong with that. But even a small business doesn’t have to require you to carry everything yourself.
Personally, there are parts of running a business that I genuinely value, and I don’t think I should have to give them up simply because I’m the founder.
There's a difference between being involved because you want to be and being involved because nothing can function without you.
You should be able to remain close to your customers, care deeply about your products and stay involved in what matters to you, without being responsible for every little thing.
We often measure business growth by revenue, customers, employees or locations. But perhaps another measure is whether the business can continue delivering on its promises when you’re not in the room.
Because you can spend years building a business, only to discover that you’ve also built yourself a job you can never leave.
Your business is like your child. You nurture it, invest in it and give it everything you can. But you must also give it wings.
Are you building a business that can stand on its own, or one that will always need you to hold its hand?
Until the next note,
– STB
Notes with STB | A content series exploring mindset, money and business.
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