SUMMARY OF FACEBOOK LIVE SESSION ON DELIVERING EXCEPTIONAL CUSTOMER SERVICE BY ADENIKE ODUJOKO
On the 29th of May, 2020, we held our first Facebook live with Adenike Odujoko, who has 15 years of experience in customer service delivery and it was an enlightening session on delivering excellent customer service for business growth. It’s available on our TBN Entrepreneurs group on Facebook. Click here to watch the full video and also join the group for more wholesome contents.
WHAT IS CUSTOMER SERVICE?
Customer service is the action taken to care for the needs of customers. It is highly important for an entrepreneur to have an excellent customer service. This service should be provided before, during and after the interaction with the customer. It was also mentioned that “good customer service starts from you and your team”.
“Having an exceptional service gives the brand a niche in the market.” This means as a result, the business gains ground, grows and attracts more customers. However, to provide this service, the business to adopt ways to meet the needs of the customers.
HOW DO WE BUILD AN EXCEPTIONAL CUSTOMER SERVICE?
3 HELPFUL TIPS will be shared to help entrepreneurs:
- KNOW YOUR CUSTOMERS: This is very crucial because how one relates to each customer differs and one cap does not fit all. Be able to segregate your customers and know how to meet their individual needs. For example, running an online business can include customers that are not social media or online shopping savvy, they could call a number of times before their order is placed. The relation to them will be different, it might require patience.
- TRAIN YOUR TEAM: It’s important to have a grounded team and develop emotional intelligence in dealing with customers. They determine how the customer feels about the business to a very large extent. Train them to handle common issues that may arise with customers and still ensure the customer is satisfied. The team must be grounded in knowing what the business is all about and knowing how to sell the product. They all must be humble in relation to the customer and respect them.
- BUILD A RELATIONSHIP WITH CUSTOMERS: In business, relationship is key in ensuring the business grows. Through this, more customers can patronize the business and gain loyal customers. Be responsive to the customers by being genuine in your relation with them, they can sense lack of interest. Let them know they are important to you.
We hope these tips are helpful and visit the Facebook page to watch the full video and learn more.
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